TERMS OF PURCHASE AND DELIVERY

By placing an order with us, you accept our Terms and Conditions as listed below. All sales made by us or by us using our trading names, whatever they shall be, are made on the following terms and conditions. No alteration shall be binding unless agreed beforehand in writing by a Director of The Company. 

These terms and conditions regulate the relationship between yourself (the trade customer) and us.

We recommend that you read these terms and conditions carefully and print a copy for future reference. Nothing in our terms and conditions is intended to affect a buyer’s statutory rights as a consumer but our transactions are mainly business to business. We do not seek to extend our terms to any other party that you may engage with.

Any agreement between us is not transferrable and we reserve the right to refuse to do business with any person or company for any reason.

OUR PRODUCTS

 All products are usually delivered flat-packed and packaged. We do not take responsibility for the instructions manuals or other regulatory requirements or needs you may have.

We often sell products which have been over-produced, which are from cancelled orders, which are defective or which are not acceptable to customers’ specifications. We sell these sofas and other products on Promotional and Sale-Prices and we sell them as SEEN, passing the obligations of quality inspection and diligence on to you. 

PRODUCT INFORMATION

 All specifications, images, and other product information, such as assembled sizes and weights, may be subject to change at any time. However, we intend to keep all information on our website as accurate and up-to-date as possible. We do not recommend that you rely upon the accuracy of our website or any other information provided by us. 

 

 Every transaction is made with the understanding that you, as a professional and as a tradesperson shall undertake all necessary due diligence for yourself. 

You are responsible to create your own media and instructions and guides or information for your customers, in compliance with the laws and regulations applicable.

CONSUMER STATUTORY RIGHTS AND LEGAL REGULATIONS

Any transaction with us is made on a TRADE basis from Business to Business, thus outside of the remit of the consumer credit act.

We do not take any responsibility for your legal responsibilities and those you owe to your consumer clients.

In addition, we are in the business of selling Furniture, without understanding your Regulations and responsibilities to the Law and to the people or businesses you engage with. You must ensure that you DO NOT BUY furniture which does not comply with the Laws and Regulations which affect you as a business-to-consumer trader.

The legal obligation is upon you to ensure that you do not sell NON-UKFR sofas for example for use in the UK. 

You may nevertheless buy NON-UKFR sofas from us to sell in Ireland or Europe for example, where they are legally permissible to be sold.

The DUTY is on you to ensure you always comply with the laws and Regulations.

TRADE DELIVERIES

 There is no minimum order value, but there is a minimum order quantity of 6 sets.

To achieve our discounted pricing structure, orders must be raised in full and will not split if it contains out of stock. Our system will assign our appropriate logistics partner to deliver the product depending on the size of the order. Some remote postcode areas will incur an additional surcharge and will be displayed when placing the order.

All goods must be inspected upon delivery and signed for accordingly. Notification must be received by email to us of any damage or shortage of the goods within 24 hours from the delivery date, supported by images and video. You agree to take reasonable care of any goods supplied, and any goods which have been damaged or not packaged or not re-sellable due to stains or smells or soils will not be refunded.

Unless the evidence is submitted within 24 hours, we will not take any responsibility for the complaints made. We shall assume that our product was delivered perfectly with a perfect service.

DIRECT HOME DELIVERIES

We do not offer direct-home deliveries or drop-shipping services.

MONEY LAUNDERING REGULATIONS

To comply with Money Laundering Regulations, we are required to retain your ID and proof of address. In addition, we retain the right to request proof of the source of funds, before or after any payment is made to us.

We reserve the right to reject any transaction if we suspect or have reason to suspect, for any reason whatsoever that the funds you are using may have derived from unlawful activity or if you are unable to demonstrate to us the legitimate source of the funds.

In addition, we are under a duty to ensure that any business we engage with, is lawfully paying their tax obligations. And as such, from time to time, we may request proof of business and tax payments or other associated documents. Failure to provide any documentation shall lead to a termination of business between us and we reserve the right to complete our obligations as placed upon us under the Criminal Financing Act of 2017.

PRICES AND PAYMENT 

All trade prices shown on our website are inclusive of VAT unless otherwise stated. VAT will be charged at the prevailing UK rate of 20%. For Ireland, there will be no VAT, providing the Irish VAT registration number has been provided.

Payment of the price plus any applicable Vat and delivery charges must be made in full before any goods are dispatched. 

Credit facilities will only be agreed upon when authorised by us. Terms must be strictly adhered to. We reserve the right to suspend or withdraw any credit facility. 

Payment of the total amount of any invoice shall not be withheld due to query on only part of the goods on the invoice. Failure to make partial remittance within the terms where appropriate may affect any credit facility.

Payment by business credit card transaction will be subject to a fee calculated when placing the order by the type of card used.

Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these conditions, the property in the Goods shall not pass to the buyer until we have received payment in full of the price of the Goods, and all other Goods agreed to be sold by the seller to the buyer for which payment is then due.

SHORTAGES OR DAMAGE 

Claims for non-delivery must be made within 24 hours from receipt of the invoice. 

Claims for shortages and damages must be made within 24 hours of receipt of delivery. 

Upon the arrival of delivery, the customer must examine the order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact us within 24 hours, providing your order number and, if possible, photos showing the damage. We will immediately start working to resolve your issue and keep you informed. You must advise your customers not to accept items if there is visible damage to packaging unless, of course, they wish to accept and request spare parts where needed. 

Orders which are damaged on delivery. Where a delivery has been refused by your customer as damaged, it must be clearly visible on the carrier’s website as damaged. The carrier will return the item to us, and we will send out a replacement. No additional costs will be incurred by you or your customer.

Parts requests. Our policy is to supply free-of-charge parts requests from either you or the customer. Should you wish to order any spare parts, please contact us.

WARRANTY 

We do not provide any guarantee for the products sold. You are required to undertake your inspection of products and undertake due diligence very carefully before buying any products.

Our products are sold BELOW REASONABLE & COMMERCIAL TRADE PRICES as they are SOLD AS SOON, with no GUARANTEE implied or express.

CANCELLATION   

Should you wish to cancel or change your order prior to dispatch, please contact us immediately. Orders can be cancelled within 24 hours before they are despatched.

PERSONAL DATA 

We use your personal data to process your order. The law requires us to ask for your approval to use these data. All information will be treated confidentially. Your data will be used to analyse customer needs, and, with your consent, we will send you offers, newsletters and other marketing. Your data will not at any point be transferred to a third party.

FORCE MAJEURE 

We accept no obligation to pay damages if we do not engage in business with you if we cancel your order if we do not deliver your purchase or cause delays or if there are any issues of any kind with your order. Examples of force majeure are natural disasters, mobilisation, war, lock-outs, riots, work-related conflicts, energy crises, damage to machinery, fire, epidemics, denial of import or export etc., as well as situations where transportation is made difficult or impossible.

We trade under the names Sofa-HQ, The Recliner Sofa Factory, The Recliner Factory, CY Furniture, Chunyun Furniture, House Décor Shop, The Recliner Sofa Guru, The Electric Sofa Store, The Recliner Chair Wizard, The Cinema Sofa Genie.